Shipping Policy

Industrial & Commercial Customers

Effective Date: 1^st March 2026

Business Name: Jowat Universal Adhesives Australia Pty Ltd

Website: www.jowat.com.au

ABN: 26 159 883 833

This Shipping Policy applies to all business-to-business (B2B) transactions conducted via our Shopify store. It is designed specifically for industrial, commercial, and trade customers.

1. Scope of Supply

· Our products are supplied for commercial and industrial use only. By placing an order, the purchaser confirms they are acting in the course of business.

· Certain products may be subject to transport regulations, including Dangerous Goods classification, and may require specialised freight handling.

2. Order Processing

· Orders are processed Monday to Friday (excluding public holidays).

· Standard processing time: 1–3 business days, subject to stock availability.

· Custom, manufactured-to-order, or bulk production items may require extended lead times.

· Orders are not considered confirmed until payment has been received or credit terms approved.

· We reserve the right to delay dispatch pending credit approval, payment confirmation, compliance documentation, or verification of delivery access conditions.

3. Freight Methods

· Freight method is determined based on product classification, shipment weight and dimensions, palletisation requirements, delivery location, and site access requirements.

· We utilise recognised industrial freight providers including Australia Post (small parcels), TNT / FedEx, StarTrack, Direct Freight Express, and approved pallet carriers.

· We reserve the right to select the most appropriate carrier unless a specific freight method is contractually agreed.

4. Pallet & Bulk Freight Conditions

· Delivery is kerbside only unless otherwise agreed.

· Forklift access or suitable unloading equipment must be available.

· A contact person and phone number must be provided.

· Redelivery fees apply if site access is not suitable.

· Tailgate or specialised delivery requirements must be declared prior to dispatch and may incur additional charges.

5. Dangerous Goods (If Applicable)

· Shipments will comply with the Australian Dangerous Goods (ADG) Code.

· Additional freight charges may apply.

· Delivery timeframes may be extended due to carrier restrictions.

· Some remote or residential locations may be ineligible for delivery.

· The purchaser is responsible for ensuring appropriate storage and handling upon receipt.

6. Freight Charges

· Shipping costs are calculated based on weight, cubic dimensions, delivery postcode, freight class, and special handling requirements.

· Freight may be charged at checkout, quoted separately, or applied to customer accounts under agreed terms.

· Remote and regional surcharges may apply.

7. Delivery Timeframes

· Metro: 2–5 business days.

· Regional: 3–7 business days.

· Remote: 5–10+ business days.

· Delivery times are estimates only and subject to carrier performance and external conditions.

· Title and risk pass to the purchaser upon delivery unless otherwise agreed in writing.

8. Transfer of Risk & Title

· Risk transfers upon delivery to the nominated address.

· Title remains with us until full payment has been received in cleared funds.

· Claims for non-delivery must be made within 5 business days of expected delivery date.

9. Inspection & Damage Claims

· Customers must inspect goods immediately upon delivery.

· Visible damage, short delivery, or incorrect items must be reported within 48 hours.

· Photographic evidence and original packaging must be retained for freight claim purposes.

· Failure to notify within this timeframe may void claim eligibility.

10. Storage & Handling Post-Delivery

· The purchaser is responsible for proper storage conditions and compliance with Safety Data Sheet (SDS) requirements.

· We accept no liability for damage caused by improper storage or handling after delivery.

11. Delivery Access & Failed Deliveries

· If delivery cannot be completed due to no authorised receiver, unsafe site conditions, restricted access, or incorrect address details, additional freight and redelivery fees will apply.

12. International & Export Orders (If Applicable)

· Incoterms will apply as agreed (e.g., EXW, FOB, CIF).

· Customs duties, taxes, and import compliance are the purchaser's responsibility.

· Export documentation may incur additional fees.

13. Force Majeure

· We are not liable for delays caused by events beyond reasonable control, including industrial action, port congestion, regulatory changes, natural disasters, or carrier disruptions.

14. Contact Information

Returns & Technical Support

Jowat Universal Adhesives Australia Pty Ltd

Email: info@jowatpacific.com

Phone: +61(0) 2 96053477

Address: 2/12 Kerr Road Ingleburn NSW 2565

Effective Date: 1^st March 2026
Business Name: Jowat Universal Adhesives Australia Pty Ltd
Website: www.jowat.com.au
ABN: 26 159 883 833

This Shipping Policy applies to all business-to-business (B2B) transactions conducted via our Shopify store. It is designed specifically for industrial, commercial, and trade customers.

1. Scope of Supply

·        Our products are supplied for commercial and industrial use only. By placing an order, the purchaser confirms they are acting in the course of business.

·        Certain products may be subject to transport regulations, including Dangerous Goods classification, and may require specialised freight handling.

2. Order Processing

·        Orders are processed Monday to Friday (excluding public holidays).

·        Standard processing time: 1–3 business days, subject to stock availability.

·        Custom, manufactured-to-order, or bulk production items may require extended lead times.

·        Orders are not considered confirmed until payment has been received or credit terms approved.

·        We reserve the right to delay dispatch pending credit approval, payment confirmation, compliance documentation, or verification of delivery access conditions.

3. Freight Methods

·        Freight method is determined based on product classification, shipment weight and dimensions, palletisation requirements, delivery location, and site access requirements.

·        We utilise recognised industrial freight providers including Australia Post (small parcels), TNT / FedEx, StarTrack, Direct Freight Express, and approved pallet carriers.

·        We reserve the right to select the most appropriate carrier unless a specific freight method is contractually agreed.

4. Pallet & Bulk Freight Conditions

·        Delivery is kerbside only unless otherwise agreed.

·        Forklift access or suitable unloading equipment must be available.

·        A contact person and phone number must be provided.

·        Redelivery fees apply if site access is not suitable.

·        Tailgate or specialised delivery requirements must be declared prior to dispatch and may incur additional charges.

5. Dangerous Goods (If Applicable)

·        Shipments will comply with the Australian Dangerous Goods (ADG) Code.

·        Additional freight charges may apply.

·        Delivery timeframes may be extended due to carrier restrictions.

·        Some remote or residential locations may be ineligible for delivery.

·        The purchaser is responsible for ensuring appropriate storage and handling upon receipt.

6. Freight Charges

·        Shipping costs are calculated based on weight, cubic dimensions, delivery postcode, freight class, and special handling requirements.

·        Freight may be charged at checkout, quoted separately, or applied to customer accounts under agreed terms.

·        Remote and regional surcharges may apply.

7. Delivery Timeframes

·        Metro: 2–5 business days.

·        Regional: 3–7 business days.

·        Remote: 5–10+ business days.

·        Delivery times are estimates only and subject to carrier performance and external conditions.

·        Title and risk pass to the purchaser upon delivery unless otherwise agreed in writing.

8. Transfer of Risk & Title

·        Risk transfers upon delivery to the nominated address.

·        Title remains with us until full payment has been received in cleared funds.

·        Claims for non-delivery must be made within 5 business days of expected delivery date.

9. Inspection & Damage Claims

·        Customers must inspect goods immediately upon delivery.

·        Visible damage, short delivery, or incorrect items must be reported within 48 hours.

·        Photographic evidence and original packaging must be retained for freight claim purposes.

·        Failure to notify within this timeframe may void claim eligibility.

10. Storage & Handling Post-Delivery

·        The purchaser is responsible for proper storage conditions and compliance with Safety Data Sheet (SDS) requirements.

·        We accept no liability for damage caused by improper storage or handling after delivery.

11. Delivery Access & Failed Deliveries

·        If delivery cannot be completed due to no authorised receiver, unsafe site conditions, restricted access, or incorrect address details, additional freight and redelivery fees will apply.

12. International & Export Orders (If Applicable)

·        Incoterms will apply as agreed (e.g., EXW, FOB, CIF).

·        Customs duties, taxes, and import compliance are the purchaser’s responsibility.

·        Export documentation may incur additional fees.

13. Force Majeure

·        We are not liable for delays caused by events beyond reasonable control, including industrial action, port congestion, regulatory changes, natural disasters, or carrier disruptions.

14. Contact Information

Returns & Technical Support
Jowat Universal Adhesives Australia Pty Ltd
Email: info@jowatpacific.com
Phone: +61(0) 2 96053477
Address: 2/12 Kerr Road Ingleburn NSW 2565